ISO 20000-1:2011 – Information Technology – Service Management Systems

ISO 20000-1:2011 Overview

ISO 20000-1:2011 is the first international standard for Information Technology Service Management and is fully compatible and supportive of the ITIL (IT Infrastructure Library) framework. ISO 20000:2011 is a Service Management System (SMS) Standard. It specifies requirements for the Service Provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed Service Requirements. ISO 20000:2011 can be used by organizations seeking services from Service Providers that require assurance that their Service Requirements will be fulfilled.

ISO 20000-1:2011 Registration

The current KTC ISO 20000:2011 Certificate was renewed on November 14, 2018 and is subject for renewal in 2021.

ISO 24748-4:2016